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Trusted by Industry Leaders. Chosen for Consistent Recruitment Results.

For over **16 years**, **Impac Services** has been the **recruitment partner** of choice for some of the world’s most respected companies across industries in India. From scaling customer service operations for global **BPOs** to recruiting strategic talent for **BFSI** giants and tech-driven **FinTech** startups, we’ve delivered workforce solutions that enable performance, growth, and stability.

We don’t just fill vacancies — we build hiring success stories.

Our Valued Clients: Industry Leaders Across India

"From global BPOs to national banks, here are some of the companies that rely on **Impac Services** for strategic workforce solutions."

Genpact Logo - Impac Services RPO Partner
Long-term RPO partner for 3 years
Teleperformance Logo - Impac Services Recruitment
400+ hires delivered across India
Max Life Insurance Logo - Impac Services Client
Sales & ops leadership roles filled
Kotak Mahindra Bank Logo - Impac Services Client
Compliant and scalable junior hiring
British Airways Logo - Impac Services Staffing
Support talent for aviation excellence
Concentrix Logo - Impac Services Bulk Hiring
Bulk hiring delivered in record time
Barclays Logo - Impac Services Fintech Recruitment
Specialist profiles across risk and ops
Boston Consulting Group (BCG) Logo - Impac Services Consulting Talent
Mid-senior consulting talent pipeline
American Express Logo - Impac Services Customer Service Scale-up
Partnered for customer service scale-up
Telus International Logo - Impac Services Analyst Recruitment
Backend analysts and tech support
Accenture Logo - Impac Services Consulting Partner
Strategic consulting partner
EXL Logo - Impac Services BPO Partner
End-to-end BPO solutions
Emeritus Logo - Impac Services EdTech Partner
Leading EdTech talent provider
FIS Logo - Impac Services FinTech Hiring
FinTech hiring solutions
Genpact Logo - Impac Services RPO Partner
Long-term RPO partner for 3 years
Teleperformance Logo - Impac Services Recruitment
400+ hires delivered across India
Max Life Insurance Logo - Impac Services Client
Sales & ops leadership roles filled
Kotak Mahindra Bank Logo - Impac Services Client
Compliant and scalable junior hiring
Concentrix Logo - Impac Services Bulk Hiring
Bulk hiring delivered in record time

Building tomorrow's workforce, one successful hire at a time. Your trusted partner in growth.

Interested in Partnering with Impac Services?

Whether you're a startup looking to scale quickly or a Fortune 500 brand needing niche hiring support, **Impac Services** brings the experience, structure, and agility to match your ambition in India.

Let’s build your next winning team — together.

Request a Callback Speak With Our Team

Who Impac Services Works With: Industry Focus

BPO & Customer Experience

  • Teleperformance
  • Concentrix
  • Majorel
  • EXL
  • Genpact
  • Telus International

BPO & Customer Experience

Banking, Financial Services & Insurance (BFSI)

  • Barclays
  • Kotak Mahindra Bank
  • Max Life Insurance
  • American Express
  • FIS

Banking, Financial Services & Insurance (BFSI)

Airlines & Travel

  • British Airways

Fintech, Edtech & Consulting

  • Boston Consulting Group (BCG)
  • Accenture
  • Emeritus
  •     Leading startups and mid-size      enterprises (NDA-protected)

Airlines, Fintech, Edtech & Consulting

Why Clients Partner with Impac Services for Recruitment Success

Proven Scale Icon - High volume hiring expertise

Proven Scale

50–500 hires delivered with speed and quality, showcasing our **bulk hiring** capability.

Pan-India Reach Icon - Nationwide recruitment

Pan-India Reach

**Local recruitment** presence in Tier 1, 2, and 3 cities across India for diverse talent pools.

High Retention Icon - Candidate retention

High Retention

**80%+ average retention rate** for permanent placements, ensuring long-term success.

Compliance-Driven Icon - Adherence to labor laws

Compliance-Driven

**100% adherence to Indian labor laws** and onboarding regulations, ensuring hassle-free hiring.

Detailed Client Case Studies: Impac Services Success Stories

Customer service executive working, representing a BPO case study

Case Study 1: Teleperformance India - BPO Volume Hiring Success

Client Industry: **BPO / Customer Experience**

Engagement Scope: Volume hiring across 3 locations in India.

Duration: 4 months

Mandate: **400+ hires** for voice, non-voice, and blended processes (Customer Support Executive, Backend Executive, Fraud Analyst) across Gurgaon, Noida, Mumbai.

Challenge: Teleperformance was expanding into new verticals and needed to ramp up operations with quality candidates, fast — across multilingual support and fraud-sensitive verticals.

Our Approach: Deployed a dedicated hiring pod, conducted weekly drives, built custom pre-screening tool, co-managed onboarding.

Results Delivered: **92% offer-to-join ratio**, 87% retention in first 90 days, all roles closed in under 10 weeks, awarded "Top Channel Partner – Q2".

Couple signing an insurance agreement, depicting a BFSI client case study

Case Study 2: Max Life Insurance - BFSI Mid-Senior Leadership Hiring

Client Industry: **BFSI / Insurance**

Engagement Scope: Mid-senior hiring for sales and operations roles.

Duration: Ongoing (Annual Contract)

Mandate: Team Leaders, Deputy Managers, QA Leads across Delhi NCR, Bangalore, Pune.

Challenge: Max Life wanted to upgrade their mid-level sales & support leadership and needed a partner who could source high-credibility, low-risk profiles within short timelines.

Our Approach: Assigned industry-experienced recruiters, created structured screening matrix, used referral-based sourcing.

Results Delivered: **3:1 interview-to-hire ratio**, 100% acceptance for first 10 offers, improved average team performance within 60 days, continuing partnership.

Office worker holding plane tickets, representing a banking and finance case study

Case Study 3: Kotak Mahindra Bank - Entry-Level Banking Officer Hiring

Client Industry: **Banking & Finance**

Engagement Scope: Entry-level and junior officer hiring.

Duration: 6 months

Mandate: **150+ hires** for backend ops, loan processing, and customer service across Mumbai, Ahmedabad, Hyderabad.

Challenge: Kotak needed a fast yet compliant solution for mass hiring of freshers and junior executives without compromising on background checks or training adaptability.

Our Approach: Activated campus partnerships, delivered custom onboarding packs, collaborated with Kotak HR.

Results Delivered: **98% documentation compliance**, zero escalations in first 90 days, reduced cost-per-hire by 23%, 2X extension of service agreement.